You're designing the project. Cognivox answers the phone.
Give every prospective and existing client a professional response, even when you're in meetings, on site or concentrating on project work.
Cognivox answers calls for your architecture practice, speaks naturally with clients, understands why they're calling, handles routine enquiries and can help arrange consultations without interrupting your work.
Every unanswered call could be your next project.
Architecture practices depend on focused project work, meetings and time spent away from the office. That can make answering every incoming call difficult.
You're designing
Detailed design work requires concentration. Constant telephone interruptions can quickly disrupt your working day.
You're with a client
When you're discussing an existing project, answering another caller isn't always appropriate or practical.
You're on site
Site visits, surveys and project meetings can keep you away from your telephone for significant parts of the day.
The office is closed
Prospective clients may research architects and make enquiries during evenings or weekends.
A prospective client doesn't know why you didn't answer.
They may simply be looking for an architect for a new extension, conversion, development or commercial project. If nobody responds, another practice may be their next call.
Your practice can still answer when you're unavailable.
Cognivox acts as an AI receptionist for your architecture practice, providing callers with a professional first point of contact while your team concentrates on client and project work.
Answer incoming calls
Cognivox answers using your practice name and provides callers with a consistent professional welcome.
Understand the project enquiry
New project, existing client, appointment request or general enquiry — Cognivox can establish why somebody is calling.
Arrange consultations
Cognivox can check configured availability and help prospective clients arrange an initial consultation with your practice.
Capture project details
Collect names, contact information and relevant enquiry details so your team knows who called and what their project involves.
Cognivox handles it.
Cognivox answers using your practice information.
Cognivox establishes what the caller wants to discuss.
Contact information and relevant enquiry details can be collected.
The caller receives a useful response while your team continues working.
You're focused on today's project. Cognivox captures the next one.
Here's an example of how Cognivox could handle somebody contacting your architecture practice about a potential new project.
Friday · 10:30 AM
Your architects didn't have to interrupt their work. The prospective client received a professional response and your practice captured a potential new project.
Give your architecture practice a smarter front desk.
Cognivox can handle everyday enquiries and administrative tasks using the information, employees and services configured for your practice.
Answer calls 24/7
Give prospective and existing clients a professional first point of contact whenever they telephone your practice.
Capture new project enquiries
Collect the caller's contact information and relevant details about the project they want to discuss.
Handle existing client calls
Establish why an existing client is calling and take the appropriate configured next step.
Arrange consultations
Check configured availability and help prospective clients arrange an initial discussion with your practice.
Answer routine questions
Provide configured information about your services, office hours, locations, project types and other general enquiries.
Find the right architect
Use your configured employees and departments to help determine who the caller needs to speak with.
Transfer important calls
Where configured, Cognivox can transfer appropriate calls according to your practice's call-handling rules.
Capture messages
Record the caller's details and reason for calling when somebody in your practice needs to respond personally.
Cognivox can check availability before offering a prospective client a time.
Use the Cognivox calendar or supported calendar integrations so consultation times can be offered based on your configured availability.
One missed call could mean one missed project.
A telephone enquiry may represent considerably more than a simple call. It could be somebody planning an extension, a new home, a commercial development or a larger ongoing project.
You're designing, meeting clients or away from the office when a prospective client calls.
Someone actively looking for an architect may simply contact another practice rather than wait.
Your practice can respond immediately, capture the enquiry and help the prospective client take the next step.
What could that enquiry become?
It's what those callers may have wanted your practice to design.
You don't need to interrupt design work, client meetings or site visits every time a prospective client calls.
Let Cognivox handle the calls while you handle the projects.
Cognivox combines natural AI conversation with your practice knowledge and configured business services to provide callers with a useful response rather than simply sending them to voicemail.
Professional call answering
Answer incoming telephone calls using your practice name and configured receptionist instructions.
Understand project enquiries
Establish what a prospective client wants to discuss and capture the information relevant to their enquiry.
Use your practice knowledge
Answer appropriate questions using your configured services, practice information and frequently asked questions.
Book consultations
Check configured availability and help prospective clients arrange a suitable initial discussion.
Take messages
Capture caller details and messages when somebody in your practice needs to respond personally.
Answer after hours
Continue providing prospective clients with a professional response even when your office has closed.
You design the projects. Cognivox can handle the phone.
Give prospective and existing clients a professional first point of contact while your architects concentrate on designing, managing and delivering their projects.
Frequently asked questions
Common questions from architects and architectural practices considering an AI receptionist.
Can an AI receptionist answer calls for my architectural practice?
Yes. Cognivox can answer incoming calls to your architectural practice, speak with clients and prospective clients and collect the information your team needs when you are in meetings, on site or otherwise unable to answer the telephone.
Can Cognivox handle enquiries about architectural services?
Yes. Cognivox can handle initial enquiries about architectural services, extensions, renovations, new builds and other projects, collecting the relevant details for your practice to follow up.
Can Cognivox collect details about a client's proposed project?
Yes. Cognivox can collect useful information such as the caller's name, telephone number, email address, property location and details about the architectural project they are considering.
Can Cognivox help clients arrange consultations?
Yes. Where appointment booking is configured, Cognivox can help clients arrange consultations, initial meetings and other appointments based on the availability and booking rules set by your practice.
Can Cognivox answer calls while our architects are in meetings or on site?
Yes. Cognivox can answer your business calls while your architects are meeting clients, visiting sites or working on projects, helping your practice avoid missing new enquiries.
Can Cognivox answer calls outside normal office hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record the reason for their call so the enquiry is available for your team.
Can Cognivox work alongside our existing receptionist or administration team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can we use Cognivox with our existing architectural practice telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.