Cookie Policy

Introduction

This Cookie Policy explains how Cognivox uses cookies and similar technologies when you visit the Cognivox website or use services provided through the Cognivox platform.

Cognivox is a product designed and operated by Nathan Software Solutions Limited (registered in Scotland, company number SC750597). References in this policy to "Cognivox", "we", "us" or "our" refer to the Cognivox service as operated by Nathan Software Solutions Limited, unless the context requires otherwise.

This policy should be read alongside our Privacy Policy, which explains more broadly how personal information is collected, used, stored and protected in connection with Cognivox.

What are cookies?

Cookies are small text files that websites can store on your device when you visit or interact with them.

Cookies can be used for a variety of purposes, including keeping a user signed in, maintaining security, remembering preferences and helping website operators understand how their services are being used.

Some cookies are created directly by the website you are visiting. These are commonly known as first-party cookies.

Other cookies may be created by services provided by another organisation. These are commonly known as third-party cookies.

How we use cookies

Cognivox may use cookies and similar technologies where they are necessary to operate our website and platform or where they help us provide, secure and improve our services.

Depending on the services in use, cookies may help us:

• Keep our website and platform secure.
• Authenticate users and maintain signed-in sessions.
• Remember choices and preferences.
• Maintain important application state.
• Diagnose technical problems.
• Understand how our website and services are being used.
• Improve the performance and usability of Cognivox.

Strictly necessary cookies

Strictly necessary cookies are required for the website or platform to operate correctly.

They may be used for purposes such as security, authentication, session management, load balancing and maintaining functionality requested by you.

Because these cookies are necessary to provide the service, they generally cannot be disabled through our cookie preferences.

You may be able to block them through your browser, but doing so may cause parts of Cognivox to stop working correctly.

Preference cookies

Preference cookies allow a website or application to remember choices you make.

For example, they may be used to remember display settings, interface preferences, language choices or other customisation options.

Where these cookies are not strictly necessary, they will be used in accordance with applicable consent requirements.

Analytics cookies

Analytics technologies can help us understand how visitors use the Cognivox website and platform.

This may include information about which pages are visited, how visitors move through the website, whether errors occur and how different parts of the service perform.

Where analytics cookies are not strictly necessary, we will only use them where permitted by applicable law and, where required, after obtaining your consent.

Marketing and advertising cookies

Marketing cookies may be used to understand the effectiveness of advertising or to provide more relevant advertising across websites and services.

Cognivox will not use non-essential marketing or advertising cookies without obtaining consent where consent is required by applicable law.

If we introduce advertising or marketing technologies in the future, this Cookie Policy and our consent controls will be updated accordingly.

Third-party cookies and technologies

Some functionality provided through Cognivox may depend on third-party services.

Where those services are embedded in or interact with our website, they may use cookies or similar technologies.

Depending on the services we use, third-party technologies may support functions such as:

• Authentication.
• Security.
• Payment processing.
• Customer support.
• Analytics.
• Embedded content.

Third-party providers may process information in accordance with their own privacy and cookie policies where they act independently from Nathan Software Solutions Limited or Cognivox.

How long cookies last

Cookies may be either session cookies or persistent cookies.

Session cookies

Session cookies generally remain available only for the duration of your browser session and are normally removed when the browser is closed.

Persistent cookies

Persistent cookies remain on your device for a defined period or until you remove them.

The precise duration depends on the purpose of the cookie and the technology that created it.

We aim to retain cookies only for as long as reasonably necessary for their intended purpose.

Your cookie choices

Where Cognivox uses cookies that require your consent, you should be given an opportunity to accept or reject those cookies before they are activated.

Strictly necessary cookies may remain active because they are required to provide functionality you request or to maintain the security and operation of the service.

Where cookie preference controls are provided, you can use them to change your choices regarding optional cookies.

Managing cookies through your browser

Most web browsers allow you to view, delete or block cookies through their privacy or security settings.

You can normally configure your browser to reject some or all cookies or to notify you when a website attempts to store a cookie.

Blocking all cookies may affect the functionality of Cognivox and other websites because some services depend on cookies to operate correctly.

Cookies and your privacy

Some information collected through cookies or similar technologies may constitute personal information.

For information about how personal information is handled in connection with Cognivox, including the purposes and legal bases for processing, data retention, international transfers and your data protection rights, please read our Privacy Policy.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies and technologies we use, changes to Cognivox, or changes to legal requirements.

When we update this policy, the revised version will be published on this page and the "Last updated" date will be changed.