You're busy on site. Cognivox answers the phone.
Stop losing potential building work because you couldn't answer while you were on the job.
Cognivox answers your business calls, speaks naturally with customers, handles common enquiries and can help arrange appointments while you're working on site, travelling between jobs or meeting clients.
Every missed call could be your next building job.
When you're running a building business, you're rarely sitting beside a telephone. But potential customers looking for a builder may not wait until you have time to call them back.
You're working on site
You're building, fitting or working with tools and can't stop safely every time the phone rings.
You're travelling
You're driving between sites, collecting materials or heading to meet your next customer.
You're with a client
You're discussing a project, carrying out a site visit or preparing a quotation and can't take another call.
It's after hours
Potential customers often research builders in the evening, after you've finished working for the day.
The caller doesn't know why you didn't answer.
They only know they're looking for a builder and nobody picked up. If they're contacting several local firms, the next number may get the opportunity instead.
Your phone can still be answered even when you can't.
Cognivox acts as an AI receptionist for your building business, answering customers naturally and dealing with their enquiry while you carry on working.
Answers your calls
Cognivox can answer using your business information and provide potential customers with a professional response.
Finds out what they need
An extension, renovation, conversion, repair or quotation — Cognivox can establish what the customer is contacting you about.
Helps arrange site visits
Cognivox can check configured availability and help customers arrange a suitable appointment or initial consultation.
Captures customer details
Names, telephone numbers and useful information about the proposed work can be captured before you speak with the customer yourself.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes the type of building work the customer is enquiring about.
Customer information can be collected and configured availability checked.
You stay focused on the building work you're already doing.
While you're working on one project, Cognivox is handling the next enquiry.
Here's an example of how Cognivox could handle a potential customer calling your building business while you're unable to answer.
Thursday · 2:00 PM
You didn't have to stop work to answer. The potential customer still received a professional response and your business captured the opportunity.
Your receptionist can do more than just pick up.
Cognivox can handle everyday enquiries and administration that interrupt your working day, using the information and services configured for your building business.
Answer calls 24/7
Customers can reach your business while you're working on site, travelling between jobs or finished for the day.
Arrange appointments
Cognivox can check configured availability and help arrange site visits, consultations or other appointments.
Answer common questions
Give customers information about your services, areas covered, opening hours and other information you've configured.
Capture project details
Collect the customer's contact details and useful information about the proposed building work before you call them back.
Work with your calendar
Use the Cognivox calendar or supported calendar integrations so availability can be checked before appointments are offered.
Transfer important calls
Calls that need personal attention can be transferred according to your configured business rules.
Know when you're open
Cognivox understands your configured business hours and can respond appropriately when customers call outside them.
Help website visitors too
Your Cognivox website assistant can use the same business knowledge to help potential customers contacting you online.
Cognivox checks availability before offering the customer a time.
Use your Cognivox calendar or supported calendar integrations to help prevent customers being offered appointments when you're unavailable.
How much building work could be hiding inside your missed calls?
A ringing phone could be a small repair, a renovation, a garage conversion, an extension or a completely new project.
You're working, driving or discussing another project with a client.
Someone comparing local builders may simply move to the next business on their list.
Your business can respond immediately, capture the opportunity and help the customer take the next step.
Just three missed building enquiries each week
It's what those callers might have been asking you to quote for.
You don't need to stop working on site every time a potential customer calls.
Let Cognivox handle the calls while you handle the project.
Cognivox can deal with everyday customer enquiries, capture the information you need and help potential customers take the next step — without interrupting your work.
Answer every call
Cognivox answers incoming calls when you're working on site, travelling, meeting a client or finished for the day.
Understand the project
Cognivox can establish what type of building work the customer needs and capture useful information about their proposed project.
Answer common questions
Give customers information about your services, areas covered, opening hours and other configured business information.
Arrange site visits
Where configured, Cognivox can check availability and help customers arrange an initial meeting or site visit.
Capture messages
Cognivox can capture the caller's details and reason for contacting you when the enquiry needs your personal attention.
Handle calls after hours
Customers may research builders and make enquiries in the evening. Cognivox can continue answering when you've finished for the day.
Frequently asked questions
Common questions from builders and building contractors considering an AI receptionist.
Can an AI receptionist answer calls for my building business?
Yes. Cognivox can answer incoming calls to your building business, speak with customers and collect the information you need when you are working on site, travelling between jobs or otherwise unable to answer the telephone.
Can Cognivox handle enquiries about building and renovation work?
Yes. Cognivox can handle initial enquiries about extensions, renovations, property improvements, repairs and other building services you provide, collecting the relevant details for your team to follow up.
Can Cognivox collect details about a customer's building project?
Yes. Cognivox can collect useful information such as the customer's name, telephone number, email address, property location and details about the building work they are considering.
Can Cognivox help customers arrange site visits and quotations?
Yes. Where appointment booking is configured, Cognivox can help customers arrange suitable appointments for site visits, consultations and quotations based on your availability.
Can Cognivox answer calls while I am working on a building site?
Yes. Cognivox can answer your business calls while you and your team are working on site, helping you avoid missing new enquiries while you concentrate on the job.
Can Cognivox answer building enquiries outside normal business hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record why they are calling so the enquiry is available for your team.
Can Cognivox work alongside my existing receptionist or office team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can I use Cognivox with my existing building business telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.