You're advising your clients. Cognivox answers the phone.
Stay focused on client work without letting new enquiries, consultation requests and important calls go unanswered.
Cognivox answers calls for your consultancy, speaks naturally with clients and prospects, understands why they're calling, handles routine enquiries and can help arrange consultations while you concentrate on delivering your expertise.
Every unanswered call could be your next client.
Consulting businesses depend on expertise and focused client work. Unfortunately, that often means you can't immediately answer every telephone enquiry that comes in.
You're with a client
You're delivering a consultation, workshop or meeting and can't interrupt the conversation to answer another call.
You're in a meeting
Online and face-to-face meetings can occupy much of your working day and leave incoming calls unanswered.
You're doing client work
Research, analysis, reporting and preparation require concentration without constant interruptions.
It's after hours
Prospective clients don't necessarily research consultants during your normal working hours.
A prospective client doesn't know why you didn't answer.
They may have an immediate business problem and be actively looking for professional advice. If nobody answers, another consultant may simply be their next call.
Your consultancy can still answer when you're unavailable.
Cognivox acts as an AI receptionist for your consulting business, giving callers a professional response while you remain focused on the clients you're already working with.
Answers your calls
Cognivox answers using your consultancy's name and provides callers with a consistent, professional welcome.
Understands the enquiry
New business opportunity, existing client, consultation request or general question — Cognivox can establish why they're calling.
Helps arrange consultations
Cognivox can check configured availability and help prospective clients arrange a suitable consultation.
Captures client details
Names, telephone numbers and relevant information about the enquiry can be captured before you speak with the prospect.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes what the prospective client wants to discuss.
Cognivox can collect the information you've configured for new enquiries.
Where configured, availability can be checked and a suitable appointment booked.
You're helping one client. Cognivox can welcome the next.
Here's an example of how Cognivox could handle somebody contacting your consultancy about professional support.
Thursday · 2:00 PM
You didn't have to interrupt your client meeting. The prospective client received a professional response and your consultancy captured a new business opportunity.
Give your consultancy a smarter front desk.
Cognivox can handle everyday enquiries and administration using the information, employees and services configured for your consulting business.
Answer calls 24/7
Give prospects and existing clients a professional response while you're working, meeting clients or away from the office.
Capture new enquiries
Collect contact details and information about the business challenge or professional support the prospect is looking for.
Answer common questions
Provide configured information about your consulting services, expertise, office hours and other frequently asked questions.
Book consultations
Cognivox can check configured availability and arrange consultations with an appropriate person in your business.
Find the right consultant
Use your configured employees and departments to help callers reach the appropriate person or expertise.
Capture messages
Record the caller's details, organisation and reason for calling when somebody needs to respond personally.
Transfer important calls
Where configured, Cognivox can transfer appropriate calls according to your consultancy's call-handling rules.
Help website visitors
Your Cognivox website assistant can use the same business knowledge to help prospective clients who contact you online.
Cognivox checks availability before offering a prospective client a consultation time.
Use your Cognivox calendar or supported calendar integrations to help ensure consultations are offered around your configured availability.
A missed call could be a missed consulting engagement.
Someone calling a consultant often has a specific problem they want solved. That telephone call could be the beginning of a one-off project or a long-term client relationship.
You're busy delivering work for an existing client when another business contacts you.
A prospect actively looking for expertise may simply contact another consultant rather than wait.
Your consultancy has an opportunity to respond immediately, understand the enquiry and capture the prospect.
What could one enquiry become?
It's what those businesses may have wanted your expertise to solve.
You don't need to interrupt client work every time a new opportunity calls.
Let Cognivox handle the calls while you handle your clients.
Cognivox combines natural AI conversation with your consultancy's knowledge and configured business services to help callers take the appropriate next step.
Professional call answering
Answer incoming calls using your business name and configured receptionist instructions.
Understand enquiries
Establish what the caller needs and collect the information relevant to their enquiry.
Use your business knowledge
Answer appropriate questions using your configured consulting services, company information and frequently asked questions.
Book consultations
Check configured availability and help prospective clients arrange a suitable consultation.
Take messages
Capture caller details and messages when you or another consultant needs to respond personally.
Answer after hours
Continue giving prospective clients a professional response outside your normal working hours.
You provide the expertise. Cognivox can handle the phone.
Give prospective and existing clients a professional first point of contact while you concentrate on delivering valuable work for the businesses you advise.
Frequently asked questions
Common questions from consultants and consultancy businesses considering an AI receptionist.
Can an AI receptionist answer calls for my consultancy business?
Yes. Cognivox can answer incoming calls to your consultancy business, speak with clients and prospects and collect the information you need when you are in meetings, working with clients or otherwise unable to answer the telephone.
Can Cognivox handle enquiries from potential new clients?
Yes. Cognivox can handle initial enquiries from prospective clients, collect relevant information and record the reason for their call so that the appropriate consultant can follow up.
Can Cognivox collect details about a client's enquiry?
Yes. Cognivox can collect useful information such as the caller's name, telephone number, email address, company name and the reason they are contacting your consultancy.
Can Cognivox help clients book consultations?
Yes. Where appointment booking is configured, Cognivox can help clients arrange consultations and meetings based on the availability and booking rules you set for your business.
Can Cognivox answer calls while I am in meetings or with clients?
Yes. Cognivox can answer your business calls while you are in meetings, delivering consultancy work or travelling, helping you avoid missing new client opportunities.
Can Cognivox answer consultancy calls outside normal business hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record the reason for their call so the enquiry is available for you or your team.
Can Cognivox work alongside our existing receptionist or administration team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can I use Cognivox with my existing consultancy telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.