You're looking after your patients. Cognivox answers the phone.
Give every caller a professional response, even when your reception team is busy or your dentists are with patients.
Cognivox answers calls for your dental practice, speaks naturally with patients, understands why they're calling, handles configured enquiries and can help arrange appointments without interrupting your working day.
Every unanswered call could be a new patient.
Dental practices can be busy environments. When your dentists are treating patients and reception is managing appointments, payments and people arriving at the practice, answering every telephone call isn't always practical.
You're with a patient
Your clinical team cannot interrupt treatment every time the telephone rings.
Reception is busy
Staff may already be helping patients, arranging appointments or dealing with practice administration.
Several people call
More than one patient may telephone at the same time, leaving callers waiting or unable to get through.
The practice is closed
New and existing patients may still telephone after your reception team has finished for the day.
Your caller doesn't know why nobody answered.
They may be an existing patient who needs assistance or somebody looking for a new dentist. If nobody answers, a prospective patient may simply contact another practice.
Your practice can still answer when your team can't.
Cognivox acts as an AI receptionist for your dental practice, providing a professional first point of contact and helping patients take the appropriate next step.
Answer incoming calls
Cognivox can answer using your practice name and provide callers with a consistent professional welcome.
Understand the enquiry
New patient, existing patient, appointment request or routine enquiry — Cognivox can establish why somebody is calling.
Help arrange appointments
Where configured, Cognivox can check availability and help callers arrange an appointment with the appropriate member of your team.
Capture caller information
Names, telephone numbers and relevant details can be captured so your team knows who contacted the practice and why.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes the reason for the enquiry.
Caller information can be collected and configured actions performed.
Your dental team can remain focused on existing patients.
Your team stays focused. The enquiry still gets handled.
Here's an example of how Cognivox could handle somebody contacting your dental practice for the first time.
Thursday · 11:30 AM
Your team didn't have to interrupt patient care. The caller still received a professional response and your practice captured a potential new patient.
Give your dental practice a smarter front desk.
Cognivox can handle routine telephone enquiries and administrative tasks using the information, employees and services configured for your dental practice.
Answer calls 24/7
Give callers a professional first point of contact during busy periods and outside normal reception hours.
Capture new patient enquiries
Find out who is calling, what they need and collect the information your team requires for the appropriate next step.
Handle existing patient calls
Understand the reason for a patient's call and take the appropriate configured administrative action.
Arrange appointments
Check configured availability and help patients arrange suitable appointments while they are still on the telephone.
Answer routine questions
Provide configured information about opening hours, treatments, locations, services and other practice information.
Find the right person
Use your configured dentists, hygienists, employees and services to help determine the appropriate next step for the caller.
Transfer important calls
Where configured, callers can be transferred according to your practice's call-handling rules when somebody needs to speak with them.
Capture messages
Record the caller's details and reason for contacting you when somebody in the practice needs to respond personally.
Cognivox can check availability before offering a patient an appointment.
Use the Cognivox calendar or supported calendar integrations so callers can be offered suitable appointment times based on configured availability.
A missed telephone call could mean years of lost patient revenue.
A new patient isn't necessarily a one-off appointment. Somebody looking for a dentist today could remain with your practice for many years and bring their family with them.
Your team is busy and a prospective patient reaches voicemail or receives no immediate response.
Someone actively looking for a dentist may simply contact the next dental practice they find.
The enquiry can be handled immediately and the caller can take the appropriate next step.
One enquiry could become a long-term patient
The value of an unanswered enquiry may extend far beyond a single dental appointment.
Give existing and prospective patients a professional response even when your team is busy.
Let Cognivox handle routine calls while your team looks after patients.
Cognivox combines natural AI conversation with your practice knowledge and configured business services to provide callers with a useful response rather than simply sending them to voicemail.
Professional call answering
Answer incoming telephone calls using your dental practice name and configured receptionist instructions.
Understand enquiries
Cognivox can establish why somebody is calling and collect the relevant information needed by your practice.
Use your practice knowledge
Provide answers based on your services, opening hours, practice information and frequently asked questions.
Book appointments
Check configured availability and help patients arrange appointments with the appropriate member of your dental team.
Take messages
Capture caller details and messages when somebody in your practice needs to respond personally.
Answer after hours
Continue providing callers with a professional response even when your reception team has finished for the day.
Your AI receptionist supports your team. Your clinicians make clinical decisions.
Cognivox is designed to support telephone reception, appointment administration and configured practice workflows. Clinical assessment and treatment decisions remain with qualified dental professionals. Cognivox is not an emergency service. If a caller reports a life-threatening emergency, they should contact 999; other urgent dental requests should follow the practice's configured emergency or out-of-hours instructions.
Reception calls
Handle appropriate administrative enquiries using your configured dental practice information.
Appointment workflows
Follow the appointment processes and availability rules configured by your dental practice.
Human escalation
Calls requiring personal attention can follow the escalation process configured by your practice.
Clinical decisions
Diagnosis, clinical advice and treatment decisions remain with appropriately qualified dental professionals.
Your patients need your expertise. Cognivox can handle the phone.
Give existing and prospective patients a professional first point of contact while your dental team concentrates on the patients who need their attention.
Frequently asked questions
Common questions from dentists and dental practices considering an AI receptionist.
Can an AI receptionist answer calls for a dental practice?
Yes. Cognivox can answer incoming calls to your dental practice, speak with patients and handle routine enquiries when your reception team is busy or unavailable.
Can Cognivox help patients with dental appointment enquiries?
Yes. Cognivox can handle appointment-related enquiries and, where appointment booking is configured, help patients arrange appointments according to the availability and booking rules set by your practice.
Can Cognivox collect details from new patients?
Yes. Cognivox can collect information such as the patient's name, telephone number, email address and the reason for their enquiry so that your dental team has the information needed to follow up.
Can Cognivox answer calls when our dental reception team is busy?
Yes. Cognivox can provide additional telephone coverage when reception staff are dealing with patients, answering other calls or carrying out administrative work.
Can Cognivox answer calls outside normal dental practice opening hours?
Yes. Cognivox can answer calls outside your normal opening hours, provide configured information and collect the caller's details and reason for calling for your team to review.
Does Cognivox provide dental or medical advice to patients?
No. Cognivox acts as a virtual receptionist and does not provide dental or medical advice, diagnoses or clinical recommendations. It handles calls according to the information, instructions and processes configured by your practice.
Can Cognivox work alongside our existing dental reception team?
Yes. Cognivox can complement your existing reception team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can we use Cognivox with our existing dental practice telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.