You're fixing the electrics. Cognivox answers the phone.
Stop losing potential electrical work simply because you couldn't answer while you were on the job.
Cognivox answers your business calls, speaks naturally with customers, handles common enquiries and can help arrange appointments while you're up a ladder, under a floor or working at a consumer unit.
Every missed call could be your next electrical job.
When you're working as an electrician, answering the phone isn't always possible. Unfortunately, customers looking for help may simply call someone else.
You're on a job
You're working on an installation, fault or repair and can't keep stopping every time the phone rings.
You need to stay focused
Electrical work demands your attention. Answering customer calls isn't always practical when you're working safely.
You're between jobs
You're travelling to the next customer and can't safely deal with a new enquiry while you're driving.
It's after hours
Electrical problems don't only happen during working hours. Customers may still need help after you've finished for the day.
The caller doesn't know why you didn't answer.
They don't know you're tracing a fault, fitting a consumer unit or working safely at another property. They only know that nobody picked up.
Your phone can still be answered even when you can't.
Cognivox acts as an AI receptionist for your electrical business, answering customers naturally and dealing with their enquiry while you stay focused on the job.
Answers your calls
When you can't pick up, Cognivox can answer using your business name and speak naturally with the caller.
Finds out what they need
Loss of power, faulty sockets, lighting problems, installation work or a quote request — Cognivox can establish why the customer is calling.
Helps arrange appointments
Cognivox can check configured availability and help customers arrange a suitable appointment without interrupting your work.
Captures the customer details
Names, telephone numbers and relevant information about the electrical enquiry can be captured so you know who called and what they need.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes what the customer is calling about and gathers the relevant information.
Customer details can be collected and configured appointment availability checked.
The customer receives a professional response while you stay focused on the electrical work you're doing.
While you're working on one job, Cognivox is handling the next one.
Here's an example of how Cognivox could handle a customer calling your electrical business while you're unable to answer.
Tomorrow · 10:00 AM
You didn't have to stop working to answer the phone. The customer still received a professional response, and your business captured the opportunity.
Your receptionist can do more than just pick up.
Cognivox can handle the everyday enquiries and administration that interrupt your working day, using the information and services configured for your electrical business.
Answer calls 24/7
Customers can reach your business while you're on a job, travelling between customers or finished for the day.
Book appointments
Cognivox can check configured availability and arrange appointments with the appropriate person in your electrical business.
Answer common questions
Give customers information about the electrical services you provide, areas you cover, opening hours and other frequently asked questions.
Capture customer details
Collect the caller's name, telephone number and relevant information about the electrical problem so you know who contacted your business and why.
Work with your calendar
Use the Cognivox calendar or connect supported external calendars so availability can be checked before appointments are booked.
Transfer important calls
When a caller needs to speak with someone directly, Cognivox can transfer the call according to your configured business rules.
Know when you're open
Cognivox understands your configured business hours and can respond appropriately when customers call outside normal working hours.
Help website visitors too
Your Cognivox website assistant can use the same business knowledge to help customers who contact your electrical business online.
Cognivox checks availability before offering the customer a time.
Use your Cognivox calendar or supported calendar integrations to help prevent customers being offered appointments when you're already on another electrical job.
How much electrical work could be hiding inside your missed calls?
A ringing phone isn't just an interruption. It could be a fault-finding job, a consumer unit replacement, new lighting, a rewire or a new customer looking for an electrician.
You're working at a consumer unit, up a ladder, underneath a floor or travelling between jobs.
A customer who needs an electrician may simply call another business rather than wait for you to call back.
Your business has an opportunity to respond immediately, understand the enquiry and take the next step.
Just three missed enquiries each week
It's what those callers might have been calling about.
You don't need to stop installing, repairing or travelling between jobs every time a potential customer calls.
Stay focused on the job. Let Cognivox answer the next call.
Give customers a professional response even when you're working, driving between jobs or unavailable to answer the phone yourself.
Never sound unavailable.
Cognivox can be there when you can't answer.
Frequently asked questions
Common questions from electricians and electrical businesses considering an AI receptionist.
Can an AI receptionist answer calls for my electrical business?
Yes. Cognivox can answer incoming calls to your electrical business, speak with customers and collect the information you need when you are working on a job, travelling between customers or otherwise unable to answer the telephone.
Can Cognivox handle electrical repair and installation enquiries?
Yes. Cognivox can handle initial enquiries about electrical repairs, installations, rewiring, inspections and other electrical services you provide, collecting the relevant details for your team to follow up.
Can Cognivox collect details about an electrical problem?
Yes. Cognivox can collect useful information such as the customer's name, telephone number, email address, property location and details about the electrical work or problem they are calling about.
Can Cognivox help customers book electrical appointments?
Yes. Where appointment booking is configured, Cognivox can help customers arrange suitable appointments for electrical work, inspections, quotations and other visits based on your availability.
Can Cognivox answer calls while I am working at a customer's property?
Yes. Cognivox can answer your business calls while you and your electricians are working at customer properties, helping you avoid missing new enquiries while you concentrate on the job.
Can Cognivox answer electrical calls outside normal business hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record why they are calling so the enquiry is available for your team.
Can Cognivox work alongside my existing receptionist or office team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can I use Cognivox with my existing electrical business telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.