You're working on the cars. Cognivox answers the phone.
Keep MOT, servicing and repair enquiries moving even when everyone in the garage is busy.
Cognivox answers your business calls, speaks naturally with customers, finds out what their vehicle needs and can help arrange MOTs, servicing and other workshop appointments without interrupting your team.
Every missed call could be another workshop booking.
Customers call garages because they need something done. An MOT, a service, a warning light, new brakes or a problem with their vehicle. If nobody answers, they may simply call another garage.
You're working on a vehicle
Your technicians can't stop working every time the telephone rings.
Reception is busy
Staff may already be dealing with customers, paperwork, suppliers or vehicles arriving at the garage.
The workshop is noisy
Tools, engines and workshop equipment don't make answering telephone calls particularly easy.
The garage is closed
Customers often remember they need an MOT or service after you've finished for the day.
The caller doesn't know why you didn't answer.
They don't know that your workshop is busy or that your receptionist is helping another customer. They only know that nobody picked up the phone.
Your garage can keep answering even when your team can't.
Cognivox acts as an AI receptionist for your garage, handling customer calls and collecting the information your team needs while the workshop carries on working.
Answers your calls
Cognivox can answer using your garage name and provide a professional first point of contact.
Understands what they need
MOT, servicing, brakes, diagnostics, repairs or another enquiry — Cognivox can establish why the customer is calling.
Helps arrange appointments
Cognivox can check configured availability and help the customer arrange a suitable workshop appointment.
Captures customer & vehicle details
Customer contact information, vehicle registration and relevant details about the enquiry can be collected during the conversation.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes what the customer needs.
Relevant information such as the customer's name and vehicle registration can be captured.
The customer gets a useful response without interrupting your team.
From ringing the garage to a confirmed appointment.
Here's an example of how Cognivox could handle a customer wanting to arrange an MOT while your team is busy in the workshop.
Thursday · 10:00 AM
Your team didn't have to stop working. The customer received a professional response and your garage captured the booking.
Give your front desk an extra pair of hands.
Cognivox can handle many of the everyday enquiries that interrupt a busy garage, using the services, business information and booking rules you configure.
MOT bookings
Help customers arrange MOT appointments using your configured workshop availability.
Servicing enquiries
Handle customers looking to arrange routine servicing or discuss the services your garage provides.
Repair enquiries
Capture information about faults, warning lights and vehicle problems before your team speaks with the customer.
Vehicle details
Ask for relevant information such as the vehicle registration, make or model when required for the enquiry.
Customer details
Capture names, telephone numbers and relevant information so your team knows who called and what they need.
Common questions
Answer configured questions about services, opening hours, location and other useful garage information.
After-hours calls
Continue handling enquiries after the workshop and reception have closed.
Transfer important calls
Where configured, callers who need to speak directly with somebody can be transferred according to your business rules.
Check availability before offering the customer an appointment.
Cognivox can use your configured availability and supported calendar integrations when helping customers arrange appointments.
What's sitting inside your missed calls?
A missed telephone call could be an MOT, annual service, brake replacement, diagnostic job or a customer looking for help with a fault.
Everyone is busy in the workshop or already helping another customer.
Customers looking for an MOT or repair can quickly find another local garage.
Your business gets the opportunity to handle the enquiry while the customer is still on the telephone.
Just three missed enquiries each week
It's how many workshop opportunities those calls represented.
Your technicians don't need to put down their tools every time the telephone rings.
Let Cognivox handle the calls while your workshop handles the cars.
Give customers a professional response when they call about MOTs, servicing, repairs and other garage services — even when your team is busy.
Answer every call
Give customers a professional first point of contact whenever your team is unavailable.
Understand enquiries
Find out why the customer is calling and capture the important details during the conversation.
Arrange appointments
Where configured, check availability and help customers arrange suitable workshop appointments.
Capture vehicle information
Collect useful information about the vehicle and the reason the customer needs your help.
Take messages
Capture customer details and messages when somebody in the garage needs to deal with the enquiry personally.
Handle calls after hours
Customers can still contact your business when the workshop has closed for the day.
Frequently asked questions
Common questions from garages, MOT centres and vehicle repair businesses considering an AI receptionist.
Can an AI receptionist answer calls for my garage or MOT centre?
Yes. Cognivox can answer incoming calls to your garage or MOT centre, speak with customers and collect the information you need when your workshop or reception team cannot answer the telephone.
Can Cognivox handle MOT and servicing enquiries?
Yes. Cognivox can speak with customers about MOT, servicing and repair enquiries, collect relevant details and help move the enquiry forward according to the way your garage is configured.
Can Cognivox help customers book workshop appointments?
Yes. Where appointment booking is configured, Cognivox can check availability and help customers arrange suitable workshop appointments for services such as MOTs and servicing.
Can Cognivox collect vehicle details from callers?
Yes. Cognivox can collect useful information such as the customer's contact details, vehicle registration and the reason they are calling, helping your team understand the enquiry before following it up.
Can Cognivox answer calls while everyone is busy in the workshop?
Yes. Cognivox can answer calls while technicians and other staff are working on vehicles or dealing with customers, reducing the need to stop work whenever the telephone rings.
Can Cognivox answer garage calls outside normal opening hours?
Yes. Cognivox can answer calls after the workshop has closed, collect the caller's details and record why they are calling so the enquiry is available for your team.
Can Cognivox work alongside my existing reception or service desk team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can I use Cognivox with my existing garage telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.