Your team is looking after patients. Cognivox answers the phone.
Give every caller a professional response, even when your reception team is dealing with patients or your phone lines are busy.
Cognivox answers calls for your GP surgery, speaks naturally with patients, understands why they're calling, handles configured routine enquiries and can support appointment workflows without adding more pressure to your reception team.
Your patients still need someone to answer.
GP surgeries can experience intense telephone demand, particularly first thing in the morning. While your reception team is helping patients, managing appointments and dealing with administrative work, the telephone doesn't stop ringing.
Patients are at reception
Your team may already be helping patients face to face while more patients are trying to reach the surgery by telephone.
It's the morning rush
Large numbers of patients may telephone when the surgery opens, creating immediate pressure on reception staff.
Your team is busy
Prescriptions, correspondence, appointments and administrative tasks all compete for your reception team's attention.
The surgery is closed
Patients may still telephone looking for opening hours, contact information or guidance on the appropriate next step.
Your patient doesn't know why nobody answered.
Your reception team may simply be helping other patients, but somebody waiting on the telephone only knows that they haven't been able to speak to the surgery.
Your surgery can still answer when reception is busy.
Cognivox acts as an AI receptionist for your GP surgery, providing patients with a professional first point of contact and handling appropriate administrative enquiries according to your configured practice information and workflows.
Answer incoming calls
Cognivox can answer using your surgery name and provide patients with a consistent professional welcome.
Understand the enquiry
Appointment request, opening hours, administrative question or message — Cognivox can establish why somebody is calling.
Support appointment workflows
Where configured, Cognivox can work with available appointment information and help patients through the appropriate booking process.
Capture caller information
Relevant caller details and messages can be captured so your team knows who contacted the surgery and why.
Cognivox handles it.
Cognivox answers using your configured practice information.
Cognivox establishes the reason for the administrative enquiry.
Caller information can be collected and configured actions performed.
Your reception team can remain focused on patients who need their attention.
Your reception team stays focused. The call still gets answered.
Here's an example of how Cognivox could handle an administrative appointment enquiry for your GP surgery.
Tomorrow · 10:30 AM
Your reception team didn't have to interrupt what they were doing. The patient still received a professional response and the configured administrative process was followed.
Give your surgery a smarter front desk.
Cognivox can handle routine telephone enquiries and administrative tasks using the information, employees, availability and services configured for your GP practice.
Answer calls 24/7
Give patients a professional first point of contact during busy periods and outside normal reception hours.
Handle appointment enquiries
Understand when a patient is contacting the surgery about an appointment and follow your configured process.
Answer routine questions
Provide configured information about opening hours, services, contact details and other routine practice enquiries.
Support appointment booking
Where appropriate and configured, check availability and help patients arrange appointments while they are on the phone.
Use your practice knowledge
Give callers answers using the opening hours, services, procedures and other information configured by your surgery.
Find the right person
Use your configured employees and departments to help determine where an appropriate administrative enquiry should be directed.
Transfer configured calls
Where configured, callers can be transferred to the appropriate person according to your surgery's call-handling rules.
Capture messages
Record caller details and messages when somebody within the practice needs to respond personally.
Cognivox can check configured availability before offering an appointment.
Use the Cognivox calendar or supported calendar integrations for administrative booking workflows where these are appropriate for your practice.
Every routine call handled can mean more time for your patients.
Reception teams have to balance telephone calls with patients at the desk, appointment administration, correspondence and the many other tasks involved in running a busy practice.
Reception is already dealing with patients and incoming calls continue to add to the workload.
Even a straightforward administrative enquiry may require a patient to wait until a receptionist becomes available.
Appropriate routine enquiries can be handled immediately while your reception team continues helping other patients.
One routine call handled means one less interruption
Appropriate administrative enquiries can be handled without requiring a member of your team to answer every call.
Give patients a professional response even when your reception team is busy.
Let Cognivox handle routine calls while your team supports patients.
Cognivox combines natural AI conversation with your practice knowledge and configured business services to provide callers with a useful response rather than simply leaving them waiting for reception.
Professional call answering
Answer incoming telephone calls using your surgery name and configured receptionist instructions.
Understand enquiries
Cognivox can establish why somebody is calling and collect the appropriate information required by your configured workflow.
Use your practice knowledge
Provide answers based on your opening hours, services, contact information and other configured practice information.
Support appointments
Where configured, use available appointment information and help patients through the appropriate administrative booking process.
Take messages
Capture caller details and messages when somebody within the surgery needs to respond personally.
Answer after hours
Provide configured practice and out-of-hours information even when your reception desk has closed for the day.
Your AI receptionist supports reception. Your clinicians make clinical decisions.
Cognivox is designed to support administrative communication and configured reception workflows. It is not intended to diagnose medical conditions, provide medical advice or replace clinical judgement. Cognivox is not an emergency service. If a caller reports a life-threatening emergency, they should contact 999; other urgent requests should follow the practice's configured urgent-care instructions.
Reception calls
Handle appropriate administrative telephone enquiries using your configured practice information.
Appointment workflows
Follow the administrative appointment processes and availability rules that your practice has configured.
Human escalation
Calls that require staff involvement can follow the escalation process configured by your practice.
Clinical decisions
Diagnosis, medical advice and clinical decision-making remain with appropriately qualified healthcare professionals.
Your patients need your team. Cognivox can help handle the phone.
Give patients a professional first point of contact while your reception team concentrates on the people and administrative work that need their attention.
Frequently asked questions
Common questions from GP surgeries and medical practices considering an AI receptionist.
Can an AI receptionist answer calls for a GP surgery?
Yes. Cognivox can answer incoming calls to your GP surgery, handle routine enquiries and collect relevant information when reception staff are busy or unavailable.
Can Cognivox help patients with appointment enquiries?
Yes. Cognivox can handle appointment-related enquiries and, where appointment booking is configured, help patients arrange appointments according to the availability and booking rules set by your practice.
Can Cognivox collect patient contact details?
Yes. Cognivox can collect information such as the caller's name, telephone number and other details required by the practice for handling their enquiry.
Can Cognivox answer calls when our reception team is busy?
Yes. Cognivox can provide additional telephone coverage when reception staff are dealing with patients, answering other calls or carrying out administrative work.
Can Cognivox answer calls outside normal surgery opening hours?
Yes. Cognivox can answer calls outside your normal opening hours and provide information or collect details according to the rules and instructions configured by your practice.
Does Cognivox provide medical advice to patients?
No. Cognivox acts as a virtual receptionist and does not provide medical advice, diagnoses or clinical recommendations. It handles calls according to the information, instructions and processes configured by the practice.
Can Cognivox work alongside our existing GP reception team?
Yes. Cognivox can complement your existing reception team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can we use Cognivox with our existing GP surgery telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.