You're fixing the heating. Cognivox answers the phone.
Stop losing potential heating work simply because you couldn't answer while you were busy on another job.
Cognivox answers your business calls, speaks naturally with customers, handles common boiler and heating enquiries and can help arrange appointments while you're servicing a boiler, diagnosing a fault or travelling between customers.
Every missed call could be your next heating job.
When you're repairing boilers or working in customers' homes, answering every call isn't always possible. Unfortunately, customers needing help may not wait.
You're servicing a boiler
You're focused on another customer's heating system and can't keep stopping every time the phone rings.
You're diagnosing a fault
You're tracing a heating problem and need to concentrate on finding the cause safely and efficiently.
You're between jobs
You're travelling to your next customer and can't safely deal with another enquiry while driving.
It's after hours
Boilers can fail at any time. Customers may still be looking for help long after you've finished work for the day.
The caller doesn't know why you didn't answer.
They don't know you're servicing a boiler, tracing a heating fault or working with another customer. They only know nobody picked up.
Your phone can still be answered even when you can't.
Cognivox acts as an AI receptionist for your heating business, answering customers naturally and dealing with their enquiry while you carry on working.
Answers your calls
When you can't pick up, Cognivox can answer using your business name and speak naturally with the caller.
Finds out what they need
No heating, no hot water, boiler faults, servicing or installation enquiries — Cognivox can establish why the customer is calling.
Helps arrange appointments
Cognivox can check configured availability and help customers arrange a suitable appointment without interrupting your work.
Captures customer details
Names, telephone numbers and relevant information about the heating enquiry can be captured so you know who called and what they need.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes what the customer needs and gathers relevant information.
Customer details can be collected and appointment availability checked where configured.
The customer receives a professional response while you stay focused on the heating work you're doing.
While you're fixing one heating problem, Cognivox is handling the next one.
Here's an example of how Cognivox could handle a customer calling your heating business while you're unable to answer.
Tomorrow · 9:00 AM
You didn't have to stop working to answer the phone. The customer still received a professional response and your business captured the opportunity.
Your receptionist can do more than just pick up.
Cognivox can handle the everyday enquiries and administration that interrupt your working day, using the information and services configured for your heating business.
Answer calls 24/7
Customers can reach your business while you're servicing boilers, travelling between jobs or finished for the day.
Book appointments
Cognivox can check configured availability and arrange appointments with the appropriate person in your business.
Answer common questions
Give customers information about boiler servicing, heating services, areas you cover, business hours and other common enquiries.
Capture customer details
Collect names, telephone numbers and relevant information about the heating problem so you know who contacted you and why.
Work with your calendar
Use the Cognivox calendar or connect supported external calendars so availability can be checked before appointments are booked.
Transfer important calls
When a caller needs to speak directly with someone, Cognivox can transfer the call according to your configured business rules.
Know when you're open
Cognivox understands your configured business hours and can respond appropriately when customers call outside normal working hours.
Help website visitors too
Your Cognivox website assistant can use the same business knowledge to help customers who contact you online.
Cognivox checks availability before offering the customer a time.
Use your Cognivox calendar or supported calendar integrations to help prevent customers being offered appointments when you're already committed elsewhere.
How much heating work could be hiding inside your missed calls?
A ringing phone could be a boiler breakdown, annual service, heating fault, installation enquiry or a new customer looking for a heating engineer.
You're servicing a boiler, diagnosing a fault or travelling between customers.
A customer with no heating may simply call another engineer rather than wait for a callback.
Your business gets the opportunity to respond immediately, capture the enquiry and take the next step.
Just three missed enquiries each week
It's what those callers might have been calling about.
You don't need to stop servicing boilers, diagnosing faults or travelling between jobs every time a potential customer calls.
Stay focused on the heating. Let Cognivox answer the next call.
Give customers a professional response even when you're servicing a boiler, travelling between jobs or unavailable to answer the phone yourself.
Never sound unavailable.
Cognivox can be there when you can't answer.
Frequently asked questions
Common questions from heating engineers and heating businesses considering an AI receptionist.
Can an AI receptionist answer calls for my heating business?
Yes. Cognivox can answer incoming calls to your heating business, speak with customers and collect the information you need when you are working on a job, travelling between customers or otherwise unable to answer the telephone.
Can Cognivox handle boiler and central heating enquiries?
Yes. Cognivox can handle initial enquiries about boiler repairs, servicing, installations, central heating problems and other heating services you provide, collecting the relevant details for your team to follow up.
Can Cognivox collect details about a heating problem?
Yes. Cognivox can collect useful information such as the customer's name, telephone number, email address, property location and details about the boiler or heating problem they are experiencing.
Can Cognivox help customers book heating appointments?
Yes. Where appointment booking is configured, Cognivox can help customers arrange suitable appointments for boiler servicing, repairs, quotations and other heating work based on your availability.
Can Cognivox answer calls while I am working at a customer's property?
Yes. Cognivox can answer your business calls while you and your engineers are working at customer properties, helping you avoid missing new enquiries while you concentrate on the job.
Can Cognivox answer heating calls outside normal business hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record why they are calling so the enquiry is available for your team.
Can Cognivox work alongside my existing receptionist or office team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can I use Cognivox with my existing heating business telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.