You're fixing the leak. Cognivox answers the phone.
Never lose another potential plumbing job simply because you were too busy to answer the phone.
Cognivox answers your business calls, speaks naturally with customers, handles routine enquiries and can help arrange appointments while you get on with the job.
Every missed call could be your next job.
When you're running a plumbing business, answering the phone isn't always possible. Unfortunately, customers don't always wait.
You're on a job
You're working in someone's home and can't keep stopping every time the phone rings.
You're driving
You're travelling between jobs and can't safely answer a customer enquiry.
You're with a customer
Answering another call while you're dealing with a customer isn't exactly great service.
It's after hours
Customers can still need a plumber long after you've finished work for the day.
The caller doesn't know why you didn't answer.
They only know that nobody picked up. And when they need a plumber, the easiest thing to do is call the next business on the list.
Your phone can still be answered even when you can't.
Cognivox acts as an AI receptionist for your plumbing business, answering customers naturally and dealing with their enquiry while you carry on working.
Answers your calls
When you can't pick up, Cognivox can answer using your business name and speak naturally with the caller.
Finds out what they need
A leaking pipe, boiler problem, quote request or routine appointment — Cognivox can establish why the customer is calling.
Helps arrange appointments
Cognivox can check configured availability and help customers arrange a suitable appointment without interrupting you.
Captures the customer details
Names, telephone numbers and relevant information about the enquiry can be captured so you know who called and what they need.
Cognivox handles it.
Cognivox answers using your business information.
Cognivox establishes what the customer needs.
Customer information can be collected and availability checked.
You can stay focused on the job you're already doing.
While you're fixing the problem, Cognivox is handling the next one.
Here's an example of how Cognivox could handle a customer calling your plumbing business while you're unable to answer.
Tomorrow · 9:30 AM
You didn't have to answer the phone. The customer still received a professional response and your business captured the opportunity.
Your receptionist can do more than just pick up.
Cognivox can handle the everyday enquiries and administration that interrupt your working day, using the information and services configured for your plumbing business.
Answer calls 24/7
Customers can reach your business while you're on a job, driving between customers or finished for the day.
Book appointments
Cognivox can check configured availability and arrange appointments with the appropriate person in your business.
Answer common questions
Give customers information about the services you provide, areas you cover, opening hours and other frequently asked questions.
Capture customer details
Collect the caller's name, telephone number and relevant information so you know who contacted your business and why.
Work with your calendar
Use the Cognivox calendar or connect supported external calendars so availability can be checked before appointments are booked.
Transfer important calls
When a caller needs to speak with someone directly, Cognivox can transfer the call according to your configured business rules.
Know when you're open
Cognivox understands your configured business hours and can respond appropriately when customers call outside normal working hours.
Help website visitors too
Your Cognivox website assistant can use the same business knowledge to help customers who contact you online.
Cognivox checks availability before offering the customer a time.
Use your Cognivox calendar or supported calendar integrations to help prevent customers being offered appointments when you're unavailable.
How many jobs could be hiding inside your missed calls?
A ringing phone isn't just an interruption. It could be a boiler repair, an emergency leak, a bathroom installation or a new customer looking for a plumber.
You're busy working, driving or speaking with another customer.
A customer who needs help may simply call another plumber rather than wait for a callback.
Your business has an opportunity to respond immediately, capture the enquiry and take the next step.
Just three missed enquiries each week
It's what those callers might have been calling about.
You don't need to stop fitting, repairing or driving every time a potential customer calls.
Frequently asked questions
Common questions from plumbing and heating businesses considering an AI receptionist.
Can an AI receptionist answer calls for my plumbing business?
Yes. Cognivox can answer incoming calls to your plumbing or heating business, speak with customers and collect the information you need when you are unable to answer the phone yourself.
Can Cognivox book plumbing and heating appointments?
Yes. Cognivox can help customers arrange appointments based on the availability and booking rules you configure for your business.
Can Cognivox answer calls while I’m working or driving?
Yes. Cognivox can answer your business calls when you are on a job, driving between customers or otherwise unable to get to the phone.
Can Cognivox answer plumbing calls outside normal business hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller’s details and record why they are calling.
Can Cognivox work alongside my existing receptionist or office team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional call coverage is required.
What information can Cognivox collect from plumbing customers?
Cognivox can collect details such as the customer’s name, telephone number, email address, the reason for their call and relevant information about the plumbing or heating enquiry.
Can I use Cognivox with my existing business telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.