You're fixing the roof. Cognivox answers the phone.
Stop losing roofing enquiries because you couldn't answer while you were on the job.
Cognivox answers your business calls, speaks naturally with customers, handles common roofing enquiries and can help arrange appointments while you're on a roof, travelling between jobs or speaking with another customer.
Every missed call could be your next roofing job.
Roofing isn't a job where you can simply stop whenever the phone rings. But customers looking for a roofer may quickly call someone else if nobody answers.
You're on the roof
You're working at height and answering a telephone simply isn't practical or safe.
You're travelling
You're driving between sites, collecting materials or heading to your next customer.
You're with a customer
You're inspecting a roof, discussing repairs or providing a quotation and don't want to interrupt the conversation.
Bad weather hits
Heavy rain or storms can suddenly generate several urgent roofing enquiries at the same time.
The customer doesn't know why you didn't answer.
They only know that they need help with their roof and nobody picked up. When water is entering their property, waiting for a callback may not be their first choice.
Your phone can still be answered even when you can't.
Cognivox acts as an AI receptionist for your roofing business, answering customers naturally and dealing with their enquiry while you carry on working.
Answers your calls
Cognivox can answer using your business information and provide callers with a professional response when you're unavailable.
Finds out what they need
A leaking roof, storm damage, broken tiles, guttering problem, inspection or quotation — Cognivox can establish why they're calling.
Helps arrange appointments
Cognivox can check configured availability and help arrange a suitable appointment without interrupting your current job.
Captures customer details
Names, telephone numbers and information about the roofing enquiry can be captured so you know who called and what they need.
Cognivox handles it.
Cognivox answers using your configured business information.
Cognivox establishes why the customer needs a roofer.
Customer information can be collected and configured availability checked.
You stay focused on the roofing job you're already doing.
While you're fixing one roof, Cognivox is handling the next enquiry.
Here's an example of how Cognivox could handle a customer calling your roofing business while you're unable to answer.
Tomorrow · 10:00 AM
You didn't have to answer the phone. The customer still received a professional response and your roofing business captured the opportunity.
Your receptionist can do more than just pick up.
Cognivox can handle everyday enquiries and administration that interrupt your working day, using the information and services configured for your roofing business.
Answer calls 24/7
Customers can reach your business while you're on a roof, travelling between jobs or finished for the day.
Book appointments
Cognivox can check configured availability and help arrange appointments with the appropriate person in your business.
Answer common questions
Give customers information about roofing services, areas covered, opening hours and other frequently asked questions.
Capture customer details
Collect the caller's name, telephone number and information about their roofing problem so you know who contacted you and why.
Work with your calendar
Use the Cognivox calendar or supported calendar integrations so availability can be checked before appointments are offered.
Transfer important calls
When someone needs to speak directly with you or another member of the business, Cognivox can transfer calls according to your configured rules.
Know when you're open
Cognivox understands your configured business hours and can respond appropriately to customers calling outside them.
Help website visitors too
Your Cognivox website assistant can use the same business knowledge to help potential customers contacting you online.
Cognivox checks availability before offering the customer a time.
Use your Cognivox calendar or supported calendar integrations to help prevent customers being offered appointments when you're unavailable.
How many roofing jobs could be hiding inside your missed calls?
A ringing phone could be a leaking roof, storm damage, broken tiles, gutter repairs, a roof inspection or a customer looking for a quotation.
You're working at height, driving or dealing with another customer.
Someone with water entering their property may simply call another roofer rather than wait.
Your business can respond immediately, capture the enquiry and help the customer take the next step.
Just three missed roofing enquiries each week
It's what those callers might have been calling about.
You don't need to climb down from a roof every time a potential customer calls.
Let Cognivox handle the calls while you handle the roof.
Cognivox can deal with everyday customer enquiries, capture the information you need and help customers take the next step — without interrupting your work.
Answer every call
Cognivox answers incoming calls when you're on a roof, travelling, speaking with another customer or finished for the day.
Understand the enquiry
Cognivox can establish whether the customer has a leak, storm damage, broken tiles, needs an inspection or wants a quotation.
Answer common questions
Give customers information about your roofing services, areas covered, opening hours and other information you've configured.
Book appointments
Where configured, Cognivox can check availability and help customers arrange appointments while they're still on the call.
Capture messages
Cognivox can capture the caller's details, roofing problem and reason for calling so you know exactly what they need.
Handle calls after hours
Customers may discover a roof leak late in the evening or during bad weather. Cognivox can continue answering when you're unavailable.