You're advising your clients. Cognivox answers the phone.
Give every new and existing client a professional response, even when your solicitors are unavailable.
Cognivox answers calls for your law firm, identifies why the caller is contacting you, captures relevant initial information and can help arrange appointments with the appropriate solicitor or department.
Every unanswered call could be a new client.
Solicitors spend much of their working day advising clients, attending meetings, preparing matters and appearing in court. The telephone, however, doesn't stop ringing.
You're with a client
Your solicitor is taking instructions or advising a client and cannot interrupt the meeting to answer another call.
You're at court
Solicitors may be unavailable for extended periods while attending court, tribunals or other proceedings.
You're working on a matter
Drafting, reviewing documents and preparing cases requires concentration without constant telephone interruptions.
The office is closed
People often search for legal assistance in the evening or at weekends when your reception team may be unavailable.
A prospective client may need legal assistance now.
They don't know whether you're in court, meeting another client or simply unable to answer. If they receive no response, another law firm may be their next call.
Your firm can still answer when your solicitors can't.
Cognivox acts as an AI receptionist for your law firm, providing callers with a professional first point of contact while your solicitors concentrate on legal work.
Answers using your firm's name
Cognivox can answer incoming calls using your configured firm information and receptionist instructions.
Identifies the nature of the enquiry
Property, family, employment, commercial matters, wills and estates or another configured service — Cognivox can establish why the caller is contacting your firm.
Identifies the relevant jurisdiction
Where appropriate, Cognivox can ask whether an enquiry relates to Scotland or England and Wales and follow the intake process configured by your firm.
Helps arrange appointments
Cognivox can check configured availability and help arrange an initial appointment with an appropriate member of your team.
Cognivox handles it.
Cognivox provides a professional first response using your firm's configured information.
Cognivox establishes the general nature of the legal enquiry.
Contact information and configured intake details can be captured for your team.
The caller can be routed, a message captured or an appointment arranged according to your firm's configuration.
Scottish law or England & Wales? Cognivox follows your process.
Legal terminology, procedures and areas of practice can differ between jurisdictions. Cognivox can be configured around the jurisdictions and legal services your firm actually handles.
Tomorrow · 10:30 AM
Cognivox doesn't provide legal advice. It follows your configured intake process, captures relevant information and helps connect the caller with the appropriate people in your firm.
Different legal enquiries. One professional first response.
Configure Cognivox around the legal services your firm actually provides, whether your practice operates in Scotland, England and Wales, or across multiple jurisdictions.
Property & Conveyancing
Capture initial enquiries from people buying, selling, transferring or dealing with residential and commercial property.
Family Law
Handle initial enquiries concerning separation, divorce, children and other family matters sensitively and professionally.
Wills, Executries & Probate
Capture enquiries concerning wills, powers of attorney, executries in Scotland, probate in England and Wales, and estate administration.
Employment Law
Identify enquiries from employers and employees and capture the initial information your employment team requires.
Commercial & Business
Handle initial enquiries concerning companies, contracts, transactions and other commercial legal services.
Disputes & Litigation
Establish the general nature of a dispute and capture initial caller details for your litigation or dispute-resolution team.
Existing Clients
Establish who the client is trying to contact and help route their call or capture a message for the appropriate solicitor.
Your Own Practice Areas
Configure Cognivox around your firm's actual departments, solicitors, services and client-intake procedures.
Cognivox can check availability before offering the caller an appointment.
Use your Cognivox calendar or supported calendar integrations to help arrange consultations with appropriately configured members of your legal team.
A missed call could become a missed legal matter.
Somebody contacting a solicitor is often doing so because something important is happening in their life or business. Giving them a professional response matters.
They're with another client, attending court or concentrating on existing legal work.
A prospective client who needs assistance may contact another law firm rather than wait.
Your firm has the opportunity to respond immediately, understand the enquiry and capture the appropriate initial information.
There could be a new matter waiting to begin.
It's how many potential clients were trying to reach your firm.
Your solicitors don't need to interrupt client work every time the telephone rings.
Let Cognivox handle the calls while your solicitors handle the law.
Cognivox combines natural AI conversation with your firm's configured knowledge, people and business services to provide a professional first point of contact.
Professional call answering
Answer incoming calls using your firm's name and configured receptionist instructions.
New client enquiries
Capture initial contact information and establish the general nature of a prospective client's enquiry.
Find the right department
Use your configured employees, departments and practice areas to help determine the appropriate destination for an enquiry.
Arrange appointments
Where configured, check availability and help callers arrange an appointment with an appropriate member of your team.
Take messages
Capture caller details and messages when a solicitor needs to respond personally.
Handle after-hours enquiries
Continue giving prospective and existing clients a professional response when your office is closed.
Cognivox handles the enquiry. Your solicitors provide the legal advice.
Cognivox can determine the general nature of the enquiry using your configured intake process.
Contact details and configured intake information can be captured for your team.
Cognivox is the receptionist and intake layer. Legal advice, professional judgement and the conduct of the matter remain with your firm.
Your solicitors handle the law. Cognivox can handle the phone.
Give new and existing clients a professional first response while your solicitors concentrate on providing the legal expertise they're qualified to deliver.
Frequently asked questions
Common questions from solicitors and law firms considering an AI receptionist.
Can an AI receptionist answer calls for my solicitors' firm?
Yes. Cognivox can answer incoming calls to your firm, speak with callers professionally and collect the information your team needs when staff are unavailable or already dealing with clients.
Can Cognivox collect details from new client enquiries?
Yes. Cognivox can collect details such as the caller's name, telephone number, email address and the reason for their enquiry so that the appropriate member of your team can follow up.
Can Cognivox book appointments for a law firm?
Yes. Cognivox can help callers arrange appointments based on the availability and booking rules configured by your firm.
Can Cognivox answer calls when our solicitors and reception staff are busy?
Yes. Cognivox can provide additional call coverage when your team is in meetings, with clients, in court or otherwise unable to answer the telephone.
Can Cognivox answer calls outside normal office hours?
Yes. Cognivox can answer calls outside your normal opening hours, collect the caller's details and record the reason for the call for your team to review.
Does Cognivox provide legal advice to callers?
No. Cognivox is designed to act as a virtual receptionist. It can handle enquiries, collect information and assist with appointments, but it should not provide legal advice.
Can Cognivox work alongside our existing receptionist or office team?
Yes. Cognivox can complement your existing team by handling calls when staff are busy, unavailable or when additional telephone coverage is required.
Can we use Cognivox with our existing business telephone number?
Yes. Depending on your telephone setup, Cognivox can be integrated with an existing business telephone system or number.