AI Receptionist
Answer incoming calls with a configurable AI receptionist that can use your business information, follow your call-handling instructions and assist callers around the clock.
COGNIVOX FEATURES
More than an
More than an
AI receptionist.
Cognivox brings telephone answering, AI conversations, appointment booking, website chat and practical business tools together in one service.
Start with the Cognivox AI Receptionist and add the capabilities your business needs.
AI telephone receptionist
Appointments & bookings
Website chat
Mobile access
CORE CAPABILITIES
Built around the way your business communicates.
Give callers and website visitors useful, consistent assistance while keeping your team informed.
Appointment Booking
Check employee availability, offer suitable times and create appointments as part of the caller conversation, with supported calendar integrations.
Telephone & AI
Use a provisioned telephone service with Cognivox handling the conversation in real time. Review call activity and written transcripts from your account.
Website Chat
Add Cognivox to your website so visitors can ask questions and interact with your business information through an AI-powered chat experience.
Mobile Access
Keep important Cognivox activity close at hand with mobile access to features such as call transcripts, chat history and service notifications.
Caller Profiles
Build useful caller context from previous interactions, including contact information and preferences, so returning callers can receive a more consistent experience.
Messages & Email
Capture information during conversations and route useful messages or email information to the appropriate people in your organisation.
Usage & Account Dashboard
See telephone and chat activity, conversation volumes, usage charges, account balance and statements from the Cognivox customer dashboard.
BUSINESS MODULES
Add capabilities as your requirements grow.
Optional Cognivox modules extend the receptionist beyond answering calls and handling enquiries.
Catalogue / Property
Maintain structured catalogue information that Cognivox can use to help customers find relevant products, services or property information.
Booking Events
Support event and reservation workflows where your business needs more than a standard employee appointment calendar.
Optional modules may carry separate monthly charges. See Pricing for current service information.
BUSINESS TELEPHONY
Need to connect Cognivox to an existing telephone environment?
For organisations with more advanced requirements, Cognivox can support suitable SIP/PBX integrations as part of a separately configured business solution.
Talk to us about your requirementsSIP/PBX Integration
Connect supported business telephone environments to Cognivox without presenting PBX integration as part of the standard AI Receptionist package.
Call Recording Where Enabled
Supported SIP/PBX configurations can retain call audio when recording is enabled, alongside the written transcript. Recording use remains subject to the customer's legal and configuration requirements.
CONNECTED WORKFLOWS
Designed to work with the tools around your business.
Cognivox can use supported integrations and live business tools during conversations, including calendar availability and appointment workflows.
Google CalendarAvailability and appointments
Business ToolsLive actions during conversations
ExpandableAdditional integrations as requirements grow
SEE COGNIVOX IN ACTION
Find out how Cognivox could work for your business.
See the AI receptionist, telephone handling, booking and business tools working together.