Find answers, setup guides and information about using Cognivox.
An overview of the Cognivox Receptionist Setup process and the information you will configure to create your AI receptionist.
Configure your receptionist’s name, voice, opening greeting and core call-handling behaviour.
Choose the Cognivox receptionist template that best matches your business type and customer enquiries.
Configure your normal business opening hours so your Cognivox receptionist knows when your business is open or closed.
Add common customer questions and accurate answers so your Cognivox receptionist can respond consistently to frequently asked enquiries.
Tell your Cognivox receptionist how to handle business-specific calls, enquiries, caller information, escalation and special situations.
Provide an accurate overview of your business so your Cognivox receptionist understands who you are, what your business does and how to describe your organisation to customers.
Describe the products and services your business provides so your Cognivox receptionist can accurately answer customer enquiries about what you offer.
Add important business rules, operational information, security requirements and other knowledge that does not naturally belong in the previous Receptionist Setup sections.
Review your completed Cognivox receptionist configuration and company knowledge before finishing Receptionist Setup.
Learn how to test your Cognivox AI receptionist after setup to verify its voice, company knowledge, call handling, business hours, appointments and unknown-information behaviour.
Keep your Cognivox receptionist accurate by updating company knowledge, business hours, services, FAQs, employees and receptionist instructions whenever your business changes.
Quick solutions for common Cognivox receptionist problems, including incorrect answers, business hours, appointments, voice settings and company knowledge.
Learn when and how to update your Cognivox receptionist as your business information, services, opening hours or call-handling requirements change.
Understand how Cognivox uses your company knowledge and receptionist instructions to answer callers accurately and follow your business requirements.
Understand the difference between Your Information and Generated Content, and how AI-generated content becomes part of your Cognivox receptionist’s company knowledge.
Learn how to keep the information used by your Cognivox receptionist accurate, current and free from conflicting or unsupported information.
Copy and customise these sample prompts when completing Receptionist Instructions, Company Overview, FAQs, Products and Services and Additional Information.
Connect an employee's to Cognivox Calendar.
Connect an employee's Google Calendar to Cognivox.
Connect an employee's Microsoft Calendar to Cognivox.
Learn how to create and manage catalogue categories in Cognivox so your listings can be organised and searched more effectively.
Learn how to create and manage catalogue listings in Cognivox and make listing information available to your AI receptionist.
Learn how to add a new listing to your Cognivox catalogue and provide the information your AI receptionist can use when helping customers.
Learn how to update an existing Cognivox catalogue listing to keep its information, price, availability and other details accurate.
Learn how to remove a catalogue listing from Cognivox when it is no longer required.
Learn how Cognivox uses catalogue availability information and why keeping listing status up to date is important.
Learn how Cognivox searches your catalogue to find listings that match a customer's requirements.
Learn how the Cognivox AI receptionist uses your catalogue to search listings, answer customer enquiries and provide accurate listing information.
Learn how images and other media can be associated with Cognivox catalogue listings to provide useful visual information about your listings.
Learn how links to websites and external listing pages can be included with Cognivox catalogue listings.
Learn how catalogue listing status and visibility affect which listings are available to Cognivox and your AI receptionist.
Learn how to organise and manage categories in your Cognivox catalogue so listings can be classified and searched effectively.
Learn how catalogue attributes and listing details help Cognivox store structured information and find listings that match customer requirements.
Discover how the flexible Cognivox Catalogue can be used by different types of businesses to organise listings and help the AI receptionist answer customer enquiries.
Learn how departments are used in Cognivox to organise employees and help the AI receptionist understand your business structure.
Learn how to add a department in Cognivox and provide information that helps organise employees and identify the correct area of your business.
Learn how to update a department’s name, description and display order in Cognivox.
Learn how to write useful department descriptions that help Cognivox understand what each area of your business handles.
Learn how the department sort order controls the order in which departments are displayed in Cognivox.
Learn how to deactivate departments that are no longer required and reactivate them later without losing their information.
Learn how employees are assigned to departments and how this helps Cognivox understand your organisation and handle customer enquiries.
Learn how employees are configured in Cognivox and how employee information is used for enquiries, appointments, calendars and call transfers.
Learn how to add an employee to Cognivox and configure the information used for enquiries, appointments and call transfers.
Learn how to update an employee’s details in Cognivox and keep the information used by the AI receptionist accurate.
Learn how departments and job titles help Cognivox identify the right employee when handling customer enquiries.
Learn how to configure event packages and booking options in Cognivox, including prices, pricing basis, capacity and availability.
An introduction to Cognivox event bookings, including events, packages, capacity, reservations, attendees and payments.
Learn how to create and manage booking events in Cognivox, including event details, booking dates, overall capacity, external attendees and occupancy.
Learn how Cognivox manages event capacity and availability, including reserved, confirmed and external attendees, option capacity and protection against overbooking.
Learn how Cognivox creates and manages event reservations, including customer details, attendees, booking references, Awaiting Payment status and reservation expiry.
Learn how to record payments against event bookings in Cognivox, including externally received payments, payment references, balances and booking confirmation.
Learn how to use the Cognivox Money Received page to review payments recorded against event bookings, including customers, booking references, payment methods, amounts and transaction details.
Learn how Cognivox manages unpaid event reservations, including reservation expiry, automatic capacity release and what happens when payment is not received in time.
Learn how Cognivox handles event enquiries, identifies events, explains packages and options, checks availability and progresses callers towards an event reservation.
A practical guide to administering Cognivox event bookings, including reviewing reservations, attendees, payment status, balances, capacity and external bookings.
Troubleshoot common Cognivox event booking issues, including unavailable events, capacity problems, occupancy discrepancies, expired reservations and payment issues.
A step-by-step guide to creating your first Cognivox booking event, configuring capacity, adding packages and options, and making the event ready for bookings.
Learn how to get started with the Cognivox mobile app, sign in to your existing Cognivox account, navigate the app and access its main features.
Learn how to sign in to the Cognivox mobile app, add existing accounts, switch between saved accounts, log out and remove accounts from your device.
Learn how to make outbound telephone calls from the Cognivox mobile app using the keypad, clipboard or contacts on your device.
Learn how to find and review completed telephone conversations and transcriptions using the Cognivox mobile app.
Learn how to review completed Cognivox website chatbot conversations and open conversations directly from mobile notifications.
Learn how Cognivox mobile notifications alert you to completed telephone and website chatbot conversations and how notification navigation works.
Solutions for common Cognivox mobile app problems including sign-in, internet connection, telephone, contacts, microphone, notifications and conversation history.
An overview of the steps required to create and activate your Cognivox account.
How to create your account and begin setting up Cognivox.
What information to provide when setting up your business or individual Cognivox account.
How telephone number selection works and when your selected number becomes active.
Why Cognivox may request identification or proof of address when provisioning a telephone number.
What happens after your telephone regulatory application has been submitted for review.
What happens if your selected telephone number is taken before provisioning is completed.
What happens when onboarding and telephone provisioning have been successfully completed.