Catalogue Categories
Catalogue Categories allow you to organise your listings into clear groups so Cognivox can understand and search your catalogue more effectively.
Categories sit beneath a catalogue listing type and help describe what kind of item or service a listing represents.
For example, a Property catalogue might use categories such as:
- Residential
- Commercial
and subcategories such as:
- Flat
- Detached
- Semi-Detached
- Office
- Retail
The exact categories available depend on how your catalogue has been configured.
What Categories Are Used For
Categories help Cognivox:
- organise catalogue listings;
- understand the type of listing a caller is asking about;
- narrow catalogue searches;
- distinguish between different groups of listings;
- and return more relevant results to callers.
A category should describe the type of listing rather than a temporary detail such as price, availability or location.