Catalogue Images and Media

Catalogue listings can include images and other supported media to provide additional information about a property, product or other listing.

Images help users identify listings and provide useful visual information alongside the structured details stored in your catalogue.

Adding Images

When creating or editing a catalogue listing, add appropriate images where the catalogue supports them.

For example, property listing images might include:

• exterior photographs;
• living areas;
• bedrooms;
• kitchens;
• bathrooms;
• gardens or outdoor areas;
• and other relevant property photographs.

The available image and media options depend on your catalogue configuration.

Choosing Appropriate Images

Use images that accurately represent the listing.

Images should:

• relate directly to the listing;
• be clear and reasonably up to date;
• avoid misleading customers about the item or property;
• and be appropriate for customer-facing use.

Keeping Images Up to Date

Review listing images when updating catalogue information.

If an image is no longer accurate or relevant, replace or remove it where appropriate.

Images and the AI Receptionist

Images complement the structured information stored against a catalogue listing.

When handling customer enquiries, the Cognivox AI receptionist primarily relies on the configured catalogue information to understand and describe a listing.

Do not rely on an image as a substitute for important structured information such as:

• price or rent;
• availability;
• location;
• category;
• number of bedrooms;
• or other searchable listing details.

Keeping both the listing information and associated media accurate helps provide customers with a consistent view of your catalogue.