How telephone number selection works and when your selected number becomes active.

Choosing Your Cognivox Telephone Number

During setup, Cognivox allows you to choose an available telephone number for your AI receptionist.

Selecting a number

The numbers displayed by Cognivox are available from our telecommunications provider at the time of the search.

Choose the number you would like to use and continue with the setup process.

No.

Selecting a number during onboarding does not guarantee that the number has been reserved or purchased.

Where regulatory approval is required, Cognivox must wait for that approval before the telephone number can be provisioned.

During this period another customer could potentially acquire the selected number.

After the required regulatory checks have been approved, Cognivox attempts to provision your selected number.

If provisioning succeeds, the number is assigned to your Cognivox service and becomes your Cognivox telephone number.

If your selected number is no longer available when Cognivox attempts to provision it, your account setup is not lost.

You will be asked to choose another available telephone number.

Any regulatory approval that can still be used for the replacement number will remain associated with your onboarding process where applicable.

Your company telephone number is only updated after Cognivox has successfully provisioned the number.

A selected number should therefore not be considered active until Cognivox confirms that provisioning has completed.