Completing Your Cognivox Setup

Your initial Cognivox onboarding is complete once the required account, payment, regulatory and telephone provisioning stages have succeeded.

Telephone provisioning

If your account requires a Cognivox telephone number, the selected number must be successfully provisioned before it becomes the active telephone number associated with your company.

Once provisioning succeeds, Cognivox records the telephone number against your account.

What happens next?

You can continue configuring how Cognivox handles your calls.

This may include:

• Configuring your AI receptionist
• Adding company information
• Adding employees
• Connecting employee calendars
• Configuring appointment handling
• Testing your AI receptionist
• Reviewing billing and PAYG settings

Test before going live

Before advertising your Cognivox telephone number to customers, make a test call.

Check that:

• The call is answered correctly.
• Your business name is pronounced correctly.
• The receptionist has the correct company information.
• Employee information is correct.
• Appointment handling behaves as expected.
• Call transfers or other configured actions work correctly.

You can update your Cognivox configuration as your business requirements change.