Learn how to update a department’s name, description and display order in Cognivox.

Editing a Department

You can update a department whenever its name, purpose or display order changes.

Edit a department

Open the Departments page and locate the department you want to change.

Select Edit.

You can update:

Use a clear name that accurately represents the department.

If you rename a department, make sure the new name remains meaningful to both employees and callers.

Update the description when the responsibilities of the department change.

A useful description should briefly explain the types of enquiries or responsibilities handled by the department.

Change the Sort Order if you want to alter where the department appears in the department list.

Lower numbers appear before higher numbers.

Select Save Changes when you have finished editing.

The updated department information will then be available for use within your company.