Editing Employee Details
Keep employee information up to date so Cognivox has accurate information when handling calls, enquiries, appointments and call transfers.
Edit an employee
Open the Employees section and select the employee you want to update.
Review and change the employee's information as required.
This may include:
- Name
- Email address
- Telephone or mobile number
- Job title
- Department
- Time zone
- Active status
Check related settings
When an employee's circumstances change, also review any settings associated with them.
These may include:
- Appointment availability
- Appointment duration
- Calendar connection
- Call transfer settings
- Transfer working hours
- Holidays and absences
Time zone changes
Take particular care when changing an employee's time zone.
Transfer Working Hours use the employee's selected time zone, so changing it can affect when Cognivox considers that employee available for transferred calls.
Save your changes
Save the employee after making your changes.
Keeping employee records current helps Cognivox provide callers with accurate information and use the correct employee when handling appointments and call transfers.