Employee Departments and Job Titles
Departments and job titles help Cognivox understand each employee's role within your organisation.
This information can help the AI receptionist identify the appropriate employee when a caller does not know exactly who they need to speak to.
Job titles
Use a clear and accurate job title that describes the employee's role.
Examples include:
- Sales Manager
- Solicitor
- Service Engineer
- Accounts Administrator
- Receptionist
- Consultant
Job titles can help Cognivox understand which employees may be relevant to a caller's enquiry.
Departments
Where departments are used, assign the employee to the appropriate department.
Examples might include:
- Sales
- Technical Support
- Accounts
- Customer Services
- Administration
Departments provide additional context when Cognivox is determining who may be able to help a caller.
Keep information accurate
Update an employee's department or job title whenever their role changes.
Accurate employee information helps Cognivox avoid directing enquiries to the wrong member of staff.