How the AI Receptionist Uses Your Catalogue

Your Cognivox AI receptionist can use your configured catalogue when handling customer enquiries.

This allows the receptionist to search structured listing information rather than relying only on general business information.

Answering Catalogue Enquiries

When a customer asks about something contained in your catalogue, the AI receptionist can use the catalogue to help answer the enquiry.

For example, a customer might ask:

• "Do you have any two-bedroom flats available?"
• "Do you have anything to rent in this area?"
• "How much is that property?"
• "Is that listing still available?"
• "Can you tell me more about this property?"

The exact enquiries that can be handled depend on the type of catalogue and the information stored in your listings.

Searching for Listings

When appropriate, the receptionist can gather relevant requirements from the customer and use them to search the catalogue.

For a property search, this might include:

• whether the customer wants to buy or rent;
• preferred location;
• property type;
• number of bedrooms;
• price or rental range;
• and other relevant requirements supported by the catalogue.

The receptionist can then use the catalogue to identify listings that match those requirements.

Providing Listing Information

When discussing a listing, Cognivox should only provide information that is available in the catalogue.

This may include information such as:

• listing name or title;
• category;
• price or rent;
• location;
• availability;
• description;
• features;
• and other configured listing details.

The AI receptionist should not invent or guess information that is missing from a listing.

Clarifying Customer Enquiries

The receptionist should not assume what a customer means when their request could reasonably relate to more than one service.

For example, if a business provides both property listings and conveyancing services, a customer saying "I'm looking to buy a house" could be asking to find a property or could already have a property and need conveyancing.

Where necessary, the receptionist should ask one concise clarification question before proceeding.

Keeping the Catalogue Accurate

The quality of catalogue responses depends on the information stored in your listings.

Keep important information up to date, particularly:

• price or rent;
• availability;
• status;
• descriptions;
• and other details that may change.

Accurate catalogue information helps your AI receptionist provide customers with relevant and reliable information.