Understand the difference between Your Information and Generated Content, and how AI-generated content becomes part of your Cognivox receptionist’s company knowledge.

Understanding Generated Content

Several stages of Receptionist Setup allow Cognivox to help create your final company knowledge using AI.

These screens contain two important areas: Your Information and Generated Content.

Your Information

Your Information is the source material you provide.

You can enter:

Existing company information
Notes and instructions
Details about your services
Questions and answers
Suggested information provided by Cognivox

This information gives the AI the facts and requirements it needs to prepare the final content.

Generate with AI

Select Generate with AI when you are ready for Cognivox to process Your Information.

Cognivox will use the information you supplied to create structured content appropriate for the current setup stage.

Generated Content

Generated Content is the final content that will be saved for use by your Cognivox receptionist.

Always review it before continuing.

Check that the generated information is:

Accurate
Complete
Relevant
Current
Appropriate for customers

Editing Generated Content

You can edit Generated Content directly.

If the AI introduces incorrect wording, an unsupported statement or something that does not apply to your business, change or remove it before continuing.

You remain responsible for deciding what information your receptionist should use.

Generating again

If the result requires significant changes, update Your Information and select Generate with AI again.

The newly generated result should then be reviewed before it is saved.

Avoid invented information

AI-generated content should not introduce facts that you did not provide or that cannot be supported by your business information.

Pay particular attention to:

Prices
Services
Opening arrangements
Guarantees
Response times
Appointment rules
Integration availability
Business policies

Remove or correct anything that is inaccurate.

Which stages use Generated Content?

Generated Content can be used when creating:

Receptionist Instructions
Company Overview
Frequently Asked Questions
Products and Services
Additional Information

Each section contributes different information to your Cognivox receptionist.

The important distinction

Remember:

Your Information provides the source material.

Generated Content is the final content saved for use by the receptionist.

Review the Generated Content carefully before selecting Continue.