Updating Your Receptionist Setup
Your Cognivox receptionist can be updated whenever your business changes.
Keeping the configuration current helps ensure callers receive accurate information and appropriate assistance.
When should I update it?
Review your receptionist when you change:
- Business opening hours
- Products or services
- Frequently asked questions
- Employees or appointment arrangements
- Call-handling procedures
- Company information
- Customer policies
- Integrations or telephony arrangements
Update the correct section
Make changes in the section responsible for that information:
- Call — name, voice, greeting and conversation behaviour
- Template — business receptionist template
- Hours — normal opening and closing times
- Instructions — how enquiries should be handled
- Overview — general company information
- FAQs — common questions and answers
- Services — products and services
- Additional — other important business information
Using Generate with AI
For sections containing Your Information and Generated Content, update the source information and select Generate with AI again if required.
Review the new Generated Content carefully before saving.
Remember:
Generated Content is the final information used by your Cognivox receptionist.
Test your changes
After making an important change:
- Save the updated configuration.
- Start a new test conversation.
- Ask questions related to the information you changed.
- Confirm that the receptionist responds correctly.
For appointment or integration changes, test the complete workflow rather than only asking a general question.
Keep information consistent
Avoid storing different versions of the same information in several sections.
For example, maintain normal opening times in Business Hours rather than repeating them throughout your company knowledge.
Keeping information organised makes your receptionist easier to maintain and reduces the possibility of conflicting answers.