Discover how the flexible Cognivox Catalogue can be used by different types of businesses to organise listings and help the AI receptionist answer customer enquiries.

Using Catalogues for Different Business Types

The Cognivox Catalogue is a flexible, general-purpose system designed to hold structured information about the things your business offers.

Although property is a useful example of a catalogue, the Catalogue is not limited to estate agents, letting agents or property businesses.

Different businesses can create categories and listings that reflect the products, vehicles, services or other items they need Cognivox to understand.

Property and Letting Businesses

Estate agents and letting agents can use the Catalogue for properties available for sale or rent.

Listings might include information such as:

property type;
location;
number of bedrooms;
asking price or monthly rent;
availability;
property features;
and a description.

This allows the AI receptionist to help with enquiries such as customers looking for properties that meet particular requirements.

Car and Vehicle Sales

Car dealerships and other vehicle businesses can use the Catalogue for vehicles they have available.

A vehicle catalogue might contain information such as:

manufacturer;
model;
year;
price;
mileage;
fuel type;
transmission;
body type;
availability;
and other vehicle details.

Customers could then ask the AI receptionist about vehicles they are interested in or describe the type of vehicle they are looking for.

Retail and Product Businesses

Businesses selling products can use the Catalogue to organise products into appropriate categories.

Depending on the business, listings might contain:

product name;
category;
price;
description;
features;
availability;
and other relevant product information.

Equipment and Machinery

Businesses selling or hiring equipment can use the Catalogue for items such as:

plant and machinery;
tools;
agricultural equipment;
commercial equipment;
office equipment;
and specialist machinery.

Categories and listing information can be configured to reflect the type of equipment the business provides.

Other Business Types

The Catalogue can be useful for many other businesses where customers regularly ask about a collection of products, items or listings.

Examples could include:

motorbike and commercial vehicle dealers;
holiday accommodation;
equipment hire businesses;
furniture retailers;
technology suppliers;
recruitment and job listings;
commercial property;
and other businesses with structured listings.

Categories Make the Catalogue Flexible

Categories allow each business to organise its Catalogue in a way that makes sense for what it offers.

For example:

a property business might use Residential and Commercial;
a vehicle dealer might use Cars, Vans and Commercial Vehicles;
an equipment business might use Plant, Tools and Machinery;
a retailer might organise listings by product range.

The exact structure is determined by the needs of the individual business.

How Cognivox Uses the Catalogue

The Cognivox AI receptionist can use configured catalogue information when handling relevant customer enquiries.

For example, a customer might ask:

"Do you have any two-bedroom flats to rent?"
"Do you have any automatic cars?"
"What vans do you have available?"
"How much is this item?"
"Do you have anything that matches what I'm looking for?"

Cognivox can use the information stored in the Catalogue to help identify relevant listings and provide the customer with the configured details.

Your Catalogue, Your Business

There is no requirement for every business to use the same categories or listing structure.

The purpose of the Cognivox Catalogue is to provide a flexible way of giving your AI receptionist structured, searchable information about what your business offers.

Create categories and listings that reflect your own business and keep the information accurate and up to date so Cognivox can use it effectively when assisting your customers.