Viewing Telephone Transcriptions

The Transcriptions section of the Cognivox mobile app allows you to review telephone conversations associated with your Cognivox account.

Opening Transcriptions

Select Transcriptions from the navigation bar at the bottom of the app.

Cognivox will retrieve the available telephone conversation history for the currently active account.

Finding a Conversation

Your telephone conversation history is organised to make previous conversations easier to locate.

Select a conversation to open its details.

Viewing a Transcription

When a conversation contains a transcription, open the conversation to review the recorded dialogue.

The transcription allows you to review what was discussed during the Cognivox telephone conversation without having to rely solely on notes from the call.

Refreshing the List

Pull down on the conversation list to refresh it.

Cognivox will request the latest available telephone conversation information from the server.

Notifications

If Cognivox notifications are enabled, you may receive a notification when a telephone conversation has completed.

Selecting the notification can take you directly to the corresponding conversation.

When you return to the Transcriptions list, you can continue browsing your telephone history.

Multiple Cognivox Accounts

Transcriptions belong to a specific Cognivox account.

If you have several Cognivox accounts saved on your device, the app displays telephone information for the currently active account.

A notification associated with another saved account may cause Cognivox to switch to the appropriate account when you choose to open that notification.

Internet Connection

An internet connection is required to retrieve conversation and transcription information.

If the device is offline, reconnect to the internet and refresh the Transcriptions section.

Recent Conversations

There may be a short period between a telephone conversation finishing and its completed information becoming available.

If a conversation you expect to see has only just finished, refresh the Transcriptions list after the conversation has been processed.