What Happens During Regulatory Approval?

After you have supplied the required information and documents, Cognivox submits your regulatory application to its telecommunications provider for review.

Application submitted

When your application has been successfully submitted, Cognivox will show that it is awaiting approval.

At this stage you normally do not need to submit anything else unless additional information is requested.

How long does approval take?

Approval times can vary depending on the type of telephone number, regulatory requirements and whether additional checks are necessary.

Cognivox cannot guarantee a specific approval time.

Check your email

While your application is being reviewed, keep an eye on the email address associated with your Cognivox account.

If further information or documentation is required, you may receive instructions about what needs to be provided.

You can also return to the Cognivox onboarding page to check the current status.

Can I use the telephone number while approval is pending?

Not yet.

Your selected number is not considered provisioned until the regulatory process has completed and Cognivox has successfully acquired the number.

What happens after approval?

Once approval has been confirmed, Cognivox will attempt to provision your selected telephone number.

If the number is still available, it will be assigned to your Cognivox account.

If it is no longer available, Cognivox will ask you to select another available number.