Connect Cognivox
To Your Business.
Cognivox doesn't just answer calls. It can connect conversations directly to the systems your business already uses.
From calendars and email to CRM platforms and your own internal software, Cognivox can use live business data and perform real actions during a conversation.
More Than A Conversation
Cognivox can securely connect conversations with your operational systems, allowing your AI receptionist to retrieve information, check availability, create bookings, send communications and trigger business processes.
Calendars & Appointments
Connect Cognivox to calendar and appointment systems so callers can check availability, create bookings, rearrange meetings and cancel appointments during the conversation.
Cognivox can send emails, confirmations and information directly from a live customer conversation using your configured business email service.
CRM Systems
Connect customer relationship management platforms so Cognivox can retrieve relevant customer information, capture enquiries and update records.
Messaging
Extend customer conversations beyond the telephone with messaging services and automated follow-up communications.
Business Data
Connect Cognivox to approved company databases and services so it can retrieve current information instead of relying on static responses.
APIs & Web Services
Integrate existing APIs and web services to allow Cognivox to securely interact with the software already running your business.
Turn Conversations Into Actions.
Cognivox can use secure business tools while speaking with a customer.
Instead of simply telling a caller that somebody will deal with their request later, Cognivox can interact with connected systems while the conversation is taking place.
Your System Doesn't Have An Integration?
We Can Build One.
Every business is different. Cognivox can provide custom endpoints and integrations designed around your specific systems and operational requirements.
Whether you operate proprietary software, a specialist industry platform, an internal database or an existing API, we can work with your technical team to connect Cognivox securely to the services it needs.
Custom Integration Options
- REST API integrations
- Custom API endpoints
- Internal business systems
- CRM and ERP platforms
- Customer databases
- Booking systems
- Industry-specific software
- Custom business workflows
Built For Business
Integrations are designed to give Cognivox access to the right capabilities without exposing internal systems to callers.
Controlled Access
Cognivox uses defined business tools and endpoints rather than giving the AI unrestricted access to your systems.
Company Specific
Conversations and business actions operate within the context of the correct company and its configured services.
Confirmed Actions
Cognivox can be configured to confirm important actions with the caller before making changes to connected business systems.
What Could Cognivox Connect To In Your Business?
Tell us about the systems your team uses and the tasks you would like Cognivox to handle. We can discuss existing integrations or design a custom solution.